Shipping Policy
Effective date: November 5, 2026
Thank you for shopping at https://dinosaurtrucktoys.com, operated by JOYIN. This Shipping Policy provides complete transparency regarding shipping rates, fulfillment timelines, transit windows, and delivery terms to meet Google Merchant Center and Meta Commerce compliance standards.
1. Shipping Rates
We charge a transparent flat rate for order shipping:
- Standard Flat Rate Shipping: $8.95 per order.
The shipping fee of $8.95 is clearly calculated and displayed at checkout before you finalize your order.
2. Order Processing Time
All orders are processed, packed, and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the following business day. Once your order has been handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking information.
3. Domestic Shipping (United States)
We ship domestic orders via reliable carriers including USPS and UPS.
- Transit Time: 5 to 10 business days after order processing.
- Estimated Total Delivery Time: 6 to 13 business days from order placement.
4. International Shipping
We ship select international orders to eligible destinations:
- International Transit Time: 10 to 25 business days, depending on location and local customs clearance.
- Customs, Duties, and Taxes: International shipments may be subject to import duties, customs tariffs, value-added taxes (VAT), and clearance fees imposed by the destination country. The buyer is entirely responsible for all applicable customs fees, import taxes, and duties. JOYIN has no control over these government charges and cannot predict their amount.
5. Order Tracking
Once your Dinosaur Truck Toys order has shipped, you will receive an email containing a carrier tracking number and a link to monitor your package in real time. Please allow 24 to 48 hours for the carrier to scan and update the initial tracking details online.
6. Shipping Delays
While we make every effort to ensure timely delivery, JOYIN is not responsible for transit delays caused by:
- Carrier operational disruptions or volume surges.
- Severe weather events, natural disasters, or environmental hazards.
- Customs processing or regulatory inspection delays.
- Incorrect or incomplete shipping addresses provided by the customer at checkout.
7. P.O. Boxes and APO/FPO Addresses
We proudly deliver to United States P.O. Boxes, APO, FPO, and DPO military addresses. Shipments to P.O. Boxes and military APO/FPO addresses are supported via USPS only. Please ensure that address formatting adheres to USPS standards to prevent transit delays.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged, or if tracking indicates delivery but you have not received your package, please contact us within 7 calendar days of the expected or reported delivery date at support@dinosaurtrucktoys.com.
- For Damaged Packages: Please retain all shipping cartons, packing materials, and damaged goods, and provide photos of the packaging and items so we can file an immediate carrier claim and dispatch a replacement.
- For Lost Packages: We will initiate a formal trace with the carrier. If the carrier confirms the package is lost in transit, we will send a free replacement or issue a full refund.
9. Restricted Countries and Shipping Limitations
We do not ship to countries or regions subject to United States trade embargoes, sanctions, or international shipping restrictions, nor do we ship to jurisdictions where import regulations prohibit toy motor vehicles. If an order is placed from or addressed to a restricted territory, the order will be canceled and refunded immediately.
10. Contact Information
For any questions or support regarding shipping and delivery, please contact JOYIN:
Website: https://dinosaurtrucktoys.com
Email: support@dinosaurtrucktoys.com