Refund Policy

Effective date: November 5, 2026

At JOYIN, we want you and your family to be completely satisfied with your purchase of Dinosaur Truck Toys. If for any reason you are not satisfied, we provide a transparent, compliant 30-day return policy in accordance with Google Merchant Center, Meta Commerce, and consumer protection guidelines.

1. 30-Day Return Window

You have 30 calendar days from the date your package is delivered to initiate a return for a refund or exchange.

2. Return Eligibility Criteria

To qualify for a return and refund, the item must satisfy the following conditions:

• The product must be unused, unplayed with, and in the same pristine condition that you received it.
• The item must be in its original packaging, complete with all included accessories, parts, dinosaurs, vehicles, and instruction manuals.
• Proof of purchase (order number and confirmation email) must be provided.

3. Non-Returnable and Final Sale Items

Certain items are exempt from returns and refunds:

• Items marked as "Final Sale" or "Clearance."
• Personalized or customized goods.
• Gift cards.
• Products showing clear signs of abuse, accidental damage, or alteration after delivery.

4. How to Initiate a Return

Please follow these steps to ensure your return is processed smoothly:

1. Email our support team at support@dinosaurtrucktoys.com within 30 days of delivery. State your order number, the item(s) you wish to return, and the reason for the return.
2. Our customer support team will review your request and issue a Return Merchandise Authorization (RMA) number along with detailed return address instructions. Do not return items without an RMA number, as unauthorized returns cannot be processed.
3. Securely pack the item in its original packaging, include the RMA slip inside, and ship the package using a trackable shipping service.

5. Return Shipping Costs

Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service (such as USPS or UPS) and purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking proof.

6. Damaged, Defective, or Incorrect Items

If your Dinosaur Truck Toys arrive damaged, defective, or incorrect, please notify us within 7 calendar days of delivery at support@dinosaurtrucktoys.com with:

• Your order number.
• A detailed description of the defect or damage.
• Clear photos or video showing the damaged product and original shipping packaging.

Upon verification, JOYIN will provide a free replacement or a full refund (including any initial shipping charges paid) at no additional cost to you. For damaged or defective goods, we will provide a prepaid return shipping label if a return is required.

7. Exchanges

We replace items if they are defective or damaged. If you wish to exchange an item for a different variant or model, please contact support@dinosaurtrucktoys.com. You may be directed to return the original item following our return procedure and place a new order separately.

8. Refund Process and Timeline

Once your returned item is received at our inspection facility, we will inspect it within 2–3 business days and send you an email confirmation. If approved, your refund will be processed to your original method of payment within 5 to 10 business days. Note that processing times may vary depending on your financial institution.

9. Late or Missing Refunds

If you have not received your refund after 10 business days from our approval email:

1. Check your bank account or credit card statement again.
2. Contact your credit card company or banking institution; it often takes processing time before a refund is officially posted.
3. If you have completed these steps and still have not received your refund, please contact us immediately at support@dinosaurtrucktoys.com.

10. Contact Information

For any return or refund questions, please contact JOYIN:

Website: https://dinosaurtrucktoys.com
Email: support@dinosaurtrucktoys.com